Withdrawal, return and complaints

The Client has the right to withdraw from the contract and return the product (s) in compliance with the Act on Consumer Rights of 30 May 2014 (Journal of Laws 2014 Item 827) and the provisions provided for below within 14 days from the day of the receipt of the product (hereinafter referred as the: “withdrawal period”), without giving any reason and without incurring any costs other than those provided for below.

Exercising his/her right of withdrawal, the Client shall choose between:
     a) sending back the product to the Store, at the Client’s costs, within the withdrawal period;
     b) expressing his/her decision to withdraw from the contract to the Store (e.g. by e-mail) and, subsequently, sending back the product to the Store, at the Client’s costs, within the withdrawal period.
In both cases the Client shall include the correctly completed withdrawal form with the return shipment.

The Client has no right to exchange the product. Effective withdrawal requires the return of the product. A new product can be bought upon a separate, new order.

The Client is allowed to test the product he/she has bought to the necessary extent; to establish the nature, characteristics and the functioning of the products. However, due to the nature of the particularly the watch straps, the withdrawal from the contract by the Client is solely effective provided that the returned product does not bear any visible traces of wear.

If the Client exercises his/her right of withdrawal after having used the products to an extent more than necessary for the test purposes he/she will not lose the right to withdraw but will be liable for any diminished value of the products.

The products to be returned of should be shipped via mail or delivered by a courier to the Store’s address or upon agreement between the Client and the Store, to the Store’s warehouse in Germany. The Client shall attach a copy of the original Store invoice along with the products to be returned.


The total order amount (value) reduced by the original delivery cost will be transferred within 14 days from the day of receiving the returned product and complete documentation by the Store to the Client. To the possible extent, the Store will use the same payment method as originally chosen by the Client to reimburse the due amount to the Client or will contact the Client to agree with the Client on the payment method.


Complaints:

     a) Subject to complaints are technical or manufacturing defects, as well as damages made during the transportation. Differences in products’ appearance are not considered neither technical, nor manufacturing defects. Colors, patterns and texture of products as presented on the website of the Store may look slightly different in the reality. This may be caused by your monitor parameters and photographic techniques used and are not a subject to complaints;
     b) In the case of a complaint the Client shall immediately inform the Store via email to the Store’s email address. Such a notification shall at least contain the following information: Name and address of the Client, order number, product code and product name the complaint refers to and the basis of the complaint. Photographic proof related to the basis for the complaint is appreciated;
     c) Within 14 days, at the latest, from having received the complaint, the Store shall contact the Client and propose a convenient solution. Such a solution may take a form of the return and exchange of the product, the return of the product and the appropriate refund of the order value by the Store to the Client and / or similar solutions rectifying the complaint. The Store is committed to providing the Client the highest level of satisfaction and will undertake its best effort to rectify justified complaints as soon as possible and in a fair manner;
     d) If the Store and the Client have agreed that the Client shall return one or more products of a particular order to the Store’s address or to its warehouse in Germany, the Client shall attach a copy of the original Store invoice along with the products to be returned of and if applicable also provide the Shipping damage report executed at receipt of the delivery in the presence of a postman or courier;
     e) The cost of delivery related to the return of products subject to a complaint shall be initially covered by the Client. In case of a positive decision regarding the complaint, the cost of delivery shall be reimbursed by the Store to the Client. Such cost shall not exceed the value of the cost of delivery of the original order related to the complaint.