Delivery

Costs of delivery depends on the selected delivery method, product weight, country of delivery and value of the order.

In order to determine the delivery costs please add the products to the ‘Shopping Bag’, select your country and choose the delivery method.

Deliveries are made from a warehouse in Germany with Deutsche Post AG.

Deutsche Post
Alternatively the Store, at its sole discretion, may decide to deliver the products via another logistics provider such as DHL or similar logistics provider.

You can track the status of your shipment on the webpage of Deutsche Post AG (https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB ). Simply enter your shipment number and the date it was posted.  Both data will be emailed to you once we have completed your order.

The Store will use its best efforts to deliver the product as soon as possible but not later than within 30 days from the date of the conclusion of the contract, unless otherwise is agreed with the Client.

The Client shall carefully check the package for any damage before signing the acknowledgment of receipt. If any damage is visible, the Client shall not collect the package or if she or he does – have a damage report prepared in the presence of the Delivery Service Representative (mailman or courier).

Delivery to countries outside the European Union may involve additional fees such as additional taxes, fees and/or customs fees, which are not included in the prices and the delivery costs. All of the additional fees shall be covered by the Client in his country upon receiving the delivery or upon custom clearance.

We deliver worldwide except to Austria, Germany, the Netherlands and Switzerland. For orders and shipments from and to this countries we kindly refer to www.dejavu.de.